Rushcliffe Borough Council (RBC) is contacting their Home Alarms users to alert them to reports of scammers requesting banking and other details regarding the digital switchover of their devices in the coming months.
RBC has received reports of cold callers contacting the customers by phone claiming to be calling on behalf of the Borough Council.
In at least one case, the callers have referenced how analogue phone services are being replaced by a digital alternative over time. They have then requested personal and financial information so the switchover could take place, appearing to back up communications RBC has made to users to tell them about the changes.
However, none of the changes require users to take any action or disclose any details.
Included in the reports is the mention of a Crawley-based alarms firm, Active Alarm, which is legitimate. The scammers may falsely be claiming they work for this company and are acting on RBC’s behalf when requesting the personal details.
If you have any friends or family members who are Home Alarms users, please make them aware that RBC and its monitoring providers or contractors will NEVER ask for personal or financial information in this manner over the phone.
For more information, please email email@example.com.